HRA and FSA Runout Claims

WEX Replaces Flores October 1

As you’ve learned in our open enrollment communications, the administration of our Flexible Spending Accounts (FSAs) and Health Reimbursement Accounts (HRAs) will move from Flores to WEX with the new benefit year starting Oct. 1. If you are currently enrolled in an FSA and/or HRA, you should continue to use Flores for claims incurred through Sep. 30, 2025. WEX will begin administering these accounts beginning with elections effective Oct.1, 2025.

What You Need to Know

We are required to allow a run-out period for reimbursements of out-of-pocket healthcare expenses. The run-out claims period is Oct. 1 to Dec. 31, 2025 for any charges that were paid out-of-pocket during the Oct. 1, 2024–Sep.30, 2025 plan year.

During the run-out period, you must submit reimbursement requests manually or through the Flores App (download for iOS or Android.) Your Flores benefits card will be deactivated on Oct. 1.

Any remaining eligible funds in your Flores account will roll over and be available in your WEX account around Jan. 1, 2026. You can use these funds for out-of-pocket expenses you incur from Oct.1, 2025 to Sep. 30, 2026.

The run-out process has always been in place. However, you may not have noticed in the past that this is how eligible rollover funds are handled. With the move from Flores to WEX, the run-out period must be completed before remaining funds can transfer.